Customer Support & Application Management Services 

THinK Best Practice has deep expertise in advisory and implementation services. This experience informs our ongoing support approach and allows us to provide flexible delivery options tailored to meet our clients where they are. Your journey does not end with your deployment, it is just the beginning. You need a trusted advisor to partner with you to optimise and maximise your investment.

We have been providing Advisory services since 1988 and have been growing our brand year over year. In our SAAS world, system updates come fast, and the technology continuously evolves. This often happens faster than most companies can absorb. As a result, many organisations miss out on the opportunity to take advantage of these enhancements. You need a partner to help you map out your journey, support you along the way and help you drive your digital transformation with ‘our safe pair of hands’.

Here is how we can help:

We have a team of consultants who can assess your system's configuration as of today and provide a read out of your product's health based on our best practice.

If you have a strong team and don't have a large volume of functional or technical support needs, we have a product we affectionately call "phone a friend". You can have a small hour's support contract with us to cover your immediate needs and help with occasional challenges that arise with your system.

This option is our easiest (and most popular).  With our contractor support we cater to whatever you need.  Purchased in advance, this provides you with resources and expertise for:

  • Ongoing enhancements (500-10,000 hours)
  • Answering queries
  • M & A or Divestiture Projects
  • New SKU deployments

This is our "white glove service". We take the lead on managing your system with 24/7 integration monitoring, ongoing system security/configuration, release management and account management support. We have a team of resources aligned to your account based on your day-to-day needs. If you need larger enhancements or project support, we can work with you to provide a team of additional resources to meet your strategic goals.

Our differentiated value derives from our global capabilities, security tooling and system integration expertise. This plus our accelerated conversion tools, unique methodologies, and analytics focus makes us a leader in the ongoing service delivery space.

To learn more, contact one of our Specialists today.